Better late than never…
â€™â€™Good Evening Sir … This is Indrajeet. How may I help you ?â€™â€™
I was stunned.
I really was.
I took a couple of seconds to check the number I had dialed on the LCD screen and then match it with the telephone directory number.
I had dialed 1500 which is the 24 hour BSNL customer care service.
After, recovering from the state of shock, I told the customer care service guy, that our other telephone line had gone dead on New Yearâ€™s Eve and we couldnâ€™t register the complaint as the complaint registration number was not being answered.
â€™â€™No Problem Sir. Could you please give me the details ?â€™â€™
â€™â€™Sorry for the inconvenience. Your phone will be online within a dayâ€™s time.â€™â€™
Next day by 12 pm, it was.
I had called the customer care number the previous day at 9:00 pm.
The day after, I received another call from BSNL.
â€™â€™Sir, you had registered a complaint of your phone having gone dead.â€™â€™
â€™â€™Yes, I did.â€™â€™
â€™â€™Is it working now ?â€™â€™
â€™â€™Yes. Thank you.â€™â€™
â€™â€™Thank you sir, for using BSNL services.â€™â€™
Is this the BSNL we remember ?
Gone are the days when we would have to listen to music for the good part of an hour waiting for the helpdesk to answer.
The times, when registering a complaint after 4 p.m was impossible.
When, we would have to plead and beg with the customer service, and even call them three to four times for our telephones to get fixed … which would happen only in 3 – 4 dayâ€™s time.
Make way for the new BSNL.
( Competition does get the best out of anything, doesnâ€™t it ? )
The Bharat Sanchar Nigam Limited has woken up and smelled the coffee.
It was about time.
Being the biggest telecom providers in the country ( a monopoly which they had enjoyed for long ), they are now threatened by the likes of Tata, Hughes and Reliance.
BSNL has off late, come up with some fantastic schemes.
A visit to their website ( www.bsnl.co.in ) will give you more details.
Services like Internet, Caller Line Identification, Call Waiting are all free now.
BSNL promises to give you a new telephone connection instantly on registering with them.
No more waiting for months.
The drab, tissue paper material telephone bills are now passe.
The bills are now Computer Printed ( by Laser Printers, I think ) and come in an easy to read and understand format … in an envelope … by post.
You can also pay your bills online by their e-bill payment scheme.
One really amazing feature that I HAVE to mention is that you can now check all your phone bills and services that you have subscribed to … online.
I registered with their services and within a weekâ€™s time, they sent me the pin and password by Post.
I was really impressed.
I still am.
Such services and customer care services provided by a Govt. Company are very, very rare.
Kudos to the people at BSNL and keep up the good work.
Before I end, Iâ€™d like to share another experience.
I had bought the BSNL internet package sometime earlier and had trouble logging in at night.
I called the customer care service at 12:30 am … Yes. It was A.M
And the call was answered.
The problem was fixed and I received an email and a phone call the next day asking me whether my problems were solved.
Truly, amazing …
Keep up the good work guys.
Makes me proud to be an Indian.
A Side Note
This review is about the BSNL landline services and not the WLL or Cell One Services.
Also, after almost a year and a half since writing this review, I have come to the conclusion, that other than basic queries and facilities, the helpdesk is completely, utterly useless …
They are still there where they started a year and a half ago … Hence I am going to drop the rating one notch … 🙁
Better late than never…