BookAdda.com – Support worse than your neighbourhood tapri

I am writing this review out of a personal experience with this site in which my credit card was charged.
I always buy my books from Flipkart and have had a brilliant experience with them 99% of the time.
However, this one time, I happened to chance upon this website and on comparison found that the books on the website were cheaper (by about 10%) compared to flipkart.
I wanted to purchase 2 programming books – which would cost me INR 1,112.00 on flipkart and I was getting the same here for about INR 1,035.00
I checked the reviews on Mouthshut and two people had a terrific experience with these guys. So went ahead and made the payment. My credit card was charged for the amount and I received an SMS for the same. However, the page broke while it was redirecting me to the website from the payment gateway.
This was on Friday evening. I sent out an email to these guys and called them six times. Twice on Saturday and twice on Monday and Tuesday during their specified working hours.
Phone: (080) 41660647 (10 a.m to 5 p.m , Monday-Saturday)
All the times, the phone wasn’t answered.
I also sent them a follow up email on Saturday – but did not receive any reply from these guys.
I am not sure if my card was actually charged or not – or whether the order will be placed or not – but haven’t been able to do so because I get no support whatsoever.
You would think that a website which charges people’s credit cards would have some amount of decency to reply to emails or attend calls – but this website doesn’t.
Whatever trust I had in this service has completely gone because I feel lost in the dark.
I have gone ahead and placed my order with Flipkart as I need the books urgently and cannot wait for these people to get back to me. Will never, ever risk shopping at this website again.
Mostly I think, these guys will revert the charges on my credit card – but even then, I would expect some sort of confirmation from their end. At this point in time, I cannot be sure of this.
If you are looking to purchase books in India, I would recommend you check out Flipkart. Their phones are answered 24×7 and they definitely reply back within a day’s time.

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